Jacky knows that the rapport she builds with the young people is a vital part of the training. She is happy that she can help them develop their skills and grow in confidence.
“Being a travel trainer, I start work between 8.00am and 9.30am, depending on the young person I am working with at the time, and then again between 3.00pm and 4.40pm Monday – Friday. In the first few days I like to find out a little bit about my young person – what their needs and requirements are – by observing them to see how much they already know about traveling on public transport. The first few days are also very important as this is the stage in which a rapport is built with the young person and their family and is a vital part of the training process.
“The training develops over a few stages where they learn different travel routes, coping strategies on what to do in the event of an unexpected change to their journey and how to stay safe while travelling alone. They also learn about road safety and who the right people are to ask for help when they need it. The training finishes with the young person being confident and able to travel safely independently.
“I keep records of the young person’s journey and development by way of a final report which I complete for every young person that I work with and once this has happened I will undertake the final stage of the training which involves me shadowing the young person on their journeys to see how they manage on their own.
“This job is very rewarding because as your young person grows in confidence it makes you feel good to know that you are helping to develop their skills to travel independently and safely. “